Rebel Skin

Frequently Asked Questions

Your questions answered simply and honestly.

Honest answers about our tools, your daily ritual, delivery and returns. Can't find yours? Write to us, we love hearing from you.

Tools and your ritual

Which tool should I start with?

New to face fitness? Start with a gua sha or the Rebel Roller: both are easy to pick up and fit into a five-minute routine. Want a cooling boost? Add Rebel Ice. Still unsure? Tell us which areas of your face you'd like to care for and we'll suggest where to begin.

How do I use them, and how often?

Apply a few drops of facial oil or your day cream so the tool glides, then move gently upward and outward over cheeks, jawline and neck. Light pressure is enough; it should never hurt. A few minutes a day is plenty: consistency matters more than pressure.

What are the tools made of?

Our gua sha, rollers and cupping tools are crafted from medical-grade stainless steel. It feels cool on the skin, is easy to clean and is made to last.

Do you also sell skincare?

Yes. Our Anti-Age Day Cream is made to be part of your daily Rebel Skin ritual. You will find it in the Cosmetics section of the shop.

Are they suitable for sensitive skin?

Go gently and listen to your skin. If you have a skin condition or any doubts, check with your doctor or dermatologist first, and stop if your skin feels irritated.

Orders, delivery and returns

Where is my order?

Use the tracking link in your shipping confirmation email. If you can't find it, write to us with your order number and we will help.

Where do you deliver?

We deliver in Switzerland, across Europe and to many countries worldwide. Enter your address at checkout to see the delivery options available to you.

How much does delivery cost?

Rates depend on your destination and your order. You always see the exact cost at checkout, before you pay.

Can I return my order?

You can request a return within 30 days after delivery. Contact us first: return shipping is free and we will send you a return label. Items should come back unused and in their original packaging. If you live in the EU, you also have a 14-day right to cancel.

My order arrived damaged. What now?

We're sorry! Please write to us right away with your order number and a photo, and we will sort it out.

The app and Rebel Skin

When does the Face Yoga App launch?

Soon, on iOS and Android. Join the waitlist on the Face Yoga App page and we will email you the moment it is live.

What does S.K.I.N. stand for?

Specific Kit for Individual Needs. Our idea is simple: skincare that begins and ends at home, built around you and your goals.

Do you sell gift cards?

Yes! The Rebel Skin Gift Card is a lovely way to invite someone to rebel against gravity.

How can I reach you, and in which languages?

Write to hello@rebelskin.com in English, French or German, or use our contact page. We read every message.

  • 30-day returns

    Free return shipping. Just contact us first.

  • Tracked delivery

    Follow your parcel from our door to yours.

  • Premium stainless steel

    Medical-grade tools made to last.

Still curious? Ask us anything.